All products sent in for service must be well packaged and sent in a box suitable to withstand normal freight handling. It is recommended that your package is appropriately insured and shipped using a carrier who can provide tracking. We will cover all repair costs and return shipping to you.

For Out of Warranty service: You can still send your device to a Braun/Oral-B Authorized Service Center for service at your own cost. If the product warranty has expired, a quote will be sent to you for approval and payment, prior to any service. Before shipping your device, we recommend you call the authorized Service Center to discuss your service needs.

Specs

• Normal wear and tear
• Accident, misuse, dirt or water
• The product being tampered with
• Improper use
• Repairs carried out by agents not authorized by Oral-B/Braun
• Failure to take proper care of the product, including recharging
• The product being altered or used for commercial purposes